Returns & Refunds

Returns and Refunds
 

How long do I have to return something?

14 days from the day you receive your order. No need to explain why, we just ask that you let us know within that window.

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How do I start a return?

Email us at info@birdjk.com with your order number and let us know you'd like to send something back. We'll reply with the correct return address for your order and simple instructions.

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Do I need to send it back in a certain way?

Just try to keep the item and its packaging in the same condition you received them in. You're welcome to open it up and take a proper look, the same way you would in a shop, we just ask that you don't use it beyond that if you're planning to return it.

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Who pays for the return shipping?

That's on you, unless the item arrived damaged, faulty, or wasn't what you ordered. In that case it's on us, see below.

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What if my item arrived damaged, faulty, or wrong?

That one's always on us. Email us with a photo if you can, and we'll sort out a replacement or a full refund, including your original shipping cost, and we'll cover the cost of sending it back too.

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When do I get my money back?

Once we've received your return, or once you've sent us proof it's on its way, whichever comes first, we'll refund you within 14 days. It goes back to whatever payment method you used to pay, so however you checked out is where it lands again.

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Is everything returnable?

Almost everything, yes. The only exception would be anything made specifically for you, if we ever offer that. If you're ever unsure whether your item qualifies, just ask, we're happy to check.

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Still have questions?

Reach out any time at info@birdjk.com or +31 6 25991635. For the full legal terms, see our Terms and Conditions.